Q: What types of payment methods do you accept?
A: We accept Paypal, all major credit cards and debit cards through Stripe.
Q: Your prices all appear to be in GBP. Can I place an order using another currency?
A: Yes, all prices shown on www.misluo.com are in GBP. However, this does not prevent you from paying for an order with a credit card that is based on a currency other than GBP as all charged amounts will be automatically converted by your credit card company. Also, if you prefer to shopping in your currency, you can go to our ETSY shop - misluo Etsy
Q: Do you accept wholesale orders?
A: Yes, we do. Please contact us for details.
Q: What should I do, if I like one of your jewellery items in your portfolio but not listed in your shop?
A: The best way is to contact us. We probably will make a custom item for you depending on our stock availability.
Q: How much is the shipping cost?
A: UK shipping is a flat £1.8 for Royal Mail 1st Class. Also you can choose the Special delivery by 1pm at £7.50. International orders will be sent via Royal Airmail at £4 without tracking number. You can choose International Signed for at £9.5 with tracking number.
Q: Can I ship to a person other than myself?
A: Yes, you can send the package directly to your loved one. Also, if you would like to add a personalized note, we’d be happy to include that free of charge.
Q: How long are your processing times?
A: All Misluo Jewellery are hand made and will be made and dispatched within 5 working days. However, please contact us if you have any urgent request.
Q: How long are your shipping times?
A: It really depends on which shipping method you choose upon checkout and the destination of your package. International shipping times can take as long as 28 business days. UK shipping times can take up to 3 days with Royal Mail 1st class.
Q: Is there any way for me to track my package?
A: Yes, only when you choose Special Delivery by 1pm or International Signed for
Q: What if my package got lost in the mail?
A: It probably didn’t. In most cases, the package is just taking the long route to get to you :) Sometimes, foreign customs can inject a significant delay. However, if your package is long overdue, please contact us as we may have additional means of tracking down your package.
Q: Do you ship internationally? Are there any additional fees I should be aware of?
A: Yes, we ship anywhere Royal Mail ships, which is just about anywhere in the world. Please note that some countries charge duty or VAT on imported items. You as the buyer are responsible for these fees, if any.
Q: Can I insure my package?
A: Yes, we can add insurance to your package at an additional cost. Please note that unless your package is insured, we are not responsible for any packages that have got lost in the mail.
Q: Do you have a return policy?
A: Yes, we do. All unwanted items must be returned to us within 14 days of receipt. For more details, please check our return policy.
Q: Can I feature your products on my blog?
A: Of course! Just be sure to give credit and link back to this site. Thanks!
Q: Is all your jewellery really handmade?
A: Yes, all jewellery by Misluo is handmade by Yanxia Luo, in our home studio Scotland UK. We take a lot of pride in our jewellery, pay a lot of attention to details and carefully choose our materials. However, some small imperfections may still present. Hopefully, you will see any small imperfection as unique character of a personally hand-made item.
Q: Where do you buy your metals?
A: Currently we purchase all our silver and gold from Cookson Gold and Betts Metal.
More questions, please feel free to contact us