Delivery & Returns

Processing Time

Most of Misluo Jewellery are made to order. Normally it takes about 2-5 business days for your order to be ready for dispatching. Please contact us if you have any urgent order.

 

Delivery

DELIVERY OPTION PRICE ARRIVAL
UK  Free  Order over £50 2-3 business days
UK 1st class large letter / small pack  £1.8 / £4 1-3 business days
UK 1st class signed for £2.5 / £5 1-3 business days
UK Special delivery £7.5 Guaranteed by 1pm
Europe Standard Airmail £4 3-10 business days
Europe Insured Airmail £9.5 3-10 business days
International Standard Airmail £4 7-28 business days
International Insured Airmail £9.5 7-28 business days

Returns Policy

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14  days of receipt. Please contact us before sending anything back.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Earrings Returns - There will be a restocking fee (10% of marked price) when returning earrings.

Return Postage - The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please note that the item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

 

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